Simply browse our collections, choose your size and design, and add items to your cart. When you're ready, proceed to checkout and follow the prompts to complete your purchase.

Because every item is made to order, we begin production shortly after your order is confirmed. Please contact us at support@alisonfriend.com as soon as possible and we'll do our best to help, but we cannot guarantee changes or cancellations once production has started.

Each piece is made to order. Production takes 2–5 business days, with delivery taking a further 5–10 days depending on your location.

Yes. You'll receive an email confirmation with your order details as soon as your purchase is complete.

Absolutely. Add as many items as you like to your cart and check out in one go.

Gift wrapping is not currently available, but we hope to offer it in the future.

We accept all major credit and debit cards, as well as Apple Pay, Google Pay, and Shop Pay through our secure Shopify checkout.

Yes. Our store is hosted on Shopify, which uses industry-standard SSL encryption and is PCI-DSS compliant, meaning your payment information is handled securely at every step.

VAT is included in the displayed price for UK customers. US and international orders may be subject to local taxes or duties at import.

UK orders are shipped Delivered Duty Paid (DDP), which means any applicable import duties and taxes are paid before delivery. You should not be charged any additional customs fees when your order arrives.

For all other international destinations, any applicable customs duties, taxes, or import fees are determined by your local customs authority and are the responsibility of the customer.

If you're unsure whether customs charges may apply to your order, or if you're unexpectedly asked to pay additional fees, please contact us at support@alisonfriend.com before making payment.

We ship worldwide, with all orders fulfilled from the United States. We do not ship to PO boxes.

There are a small number of countries we're unable to ship to — please check the DHL website for their current no-ship destinations.

Items are made to order in 2–5 business days. Delivery typically takes a further 5–10 days depending on your location.

Shipping is via USPS Ground (US) or DHL Expedited (international).

United States: $7.00

Canada / EU / UK: $12.00

Rest of World: $20.00

Our print-on-demand partner produces and ships orders from their facility in Ohio, USA.

Yes — once your order ships, you'll receive a tracking number by email so you can follow its journey.

Please email support@alisonfriend.com within 2 days of receiving your order, including your order number and a photo, and we'll review this and arrange a replacement or refund.

Express shipping is not currently available, as each item is made to order. We're looking into faster options for the future.

Please contact us at support@alisonfriend.com as soon as possible. If production hasn't started, we'll do our best to update the address.

As each item is made to order, we're unable to accept returns or exchanges for change of mind, fit preference, or size selection. We recommend checking the size guide carefully before ordering.

Unfortunately, we're unable to accept returns for sizing or change of mind, as each piece is made to order. We recommend checking the size guide before purchasing.

We're sorry to hear that! Please contact us at support@alisonfriend.com within 2 days of delivery with your order number and a photo of the issue. We'll happily make it right with a replacement, store credit, or refund.

Please get in touch within 2 days of receiving your delivery so we can resolve the issue promptly.

For items that arrive damaged, misprinted, or incorrect, we'll offer a replacement, store credit, or refund — whichever works best for you.

Shipping costs are non-refundable unless the item was damaged or incorrect.

Refunds are usually processed within 5–10 working days and returned to your original payment method.

We sell curated wearable art featuring Alison Friend's beloved animal characters, including t-shirts and tote bags.

Our t-shirts are made using premium, heavyweight cotton and designed with a relaxed unisex fit to suit everyone.

You'll find the size guide on each product page. We strongly recommend checking it before ordering, as items are made to order and can't be exchanged for a different size.

Our t-shirts have a relaxed, comfortable fit. If you're between sizes, we recommend choosing your usual size, but please refer to the size guide for exact measurements.

We use the Stanley/Stella Sparker 2.0 (STTU171), a premium unisex relaxed tee.

Made from 100% organic ring-spun cotton, 180 GSM for a soft yet durable feel.

Wash inside out at 30°C (86°F), tumble dry on low, and avoid ironing directly on the print to keep it looking its best.

Yes — our t-shirts are made from GOTS-certified organic cotton and produced in Fair Wear factories.

Each design is printed for durability and longevity. Following the care instructions will help preserve its vibrancy.

This means your item is made to order — produced only once you place your order. Nothing is pre-made or held in stock, so each piece is created individually with care.

Because each item is made especially for you at the time of ordering, we're unable to resell returned items. This is why we encourage you to check the size guide and product details carefully before purchasing.

Our orders are printed and fulfilled by our trusted production partner in Ohio, USA.

Our printing process creates vibrant, detailed designs that feel soft on the fabric and are designed to last.

We do our best to ensure product photos are as accurate as possible, but slight variations can occur depending on your screen settings and the colour of the garment.

McFriendy.com is an extension of Alison Friend's artistic world, bringing her beloved animal characters into everyday life as curated wearable art that's meant to spark joy, connection and a smile.

Alison is a British artist known for her whimsical, character-rich animal portraits. Her work is full of personality and warmth, and McFriendy is where those characters come to life beyond the wall.

McFriendy is Alison's Instagram handle and the name of her wearable art store. The designs you see on our products are drawn from her original artwork and character world.

Follow Alison on Instagram @mcfriendy, or visit alisonfriend.com to explore her full portfolio of original works and prints.

McFriendy.com focuses on wearable art and accessories — including t-shirts, hoodies, totes, and hats. For original artwork and larger prints, please visit alisonfriend.com.

Yes! We regularly add new designs. Follow us on Instagram @mcfriendy or sign up for our newsletter to be the first to know.

You can check out as a guest. Creating an account allows you to track your orders and save your details for faster checkout.

You can sign up via the footer of our website or during checkout. You'll only receive updates if you choose to opt in.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email, or by contacting us at support@alisonfriend.com.

You can reach us by email at support@alisonfriend.com. We aim to respond as quickly as possible.

We aim to respond to all queries within 24–48 hours during business days.

We collect information you provide when placing an order, creating an account, subscribing to our newsletter, or contacting support. This may include your name, email address, shipping address, billing information, and payment details. We also collect some technical data automatically, such as IP address and browser type.

No. We do not sell your personal information to third parties.

We use your information to process and fulfil orders, communicate with you about your order and account, send marketing updates (only if you opt in), and improve and personalise your experience on our site.

Cookies are small files stored on your device that help us recognise you, analyse site usage, and personalise content. You can manage or disable cookies in your browser settings, though this may affect some site functionality.

We may share your information with trusted third-party service providers who help us operate the business, such as our print-on-demand partner and shipping carriers. These partners only receive the information they need to do their job and are required to keep it secure.

You can request access to, correction of, or deletion of your personal information at any time by contacting us at support@alisonfriend.com.

Payment processing is handled securely by Shopify's payment infrastructure. We do not store your full payment details on our servers.

Our services are not directed at children under 13, and we do not knowingly collect personal information from anyone under that age.

Join our newsletter to receive updates on exclusive offers and new releases.

Not at the moment, but it's something we're considering for the future.

Not yet, but we're working on it!

Our small team is available by email at support@alisonfriend.com. We're always happy to help with any questions or concerns.

We aim to reply to emails within 24–48 hours, Monday to Friday.

Please drop us an email at support@alisonfriend.com and we'll get back to you as soon as we can.